Customer Services Administrator

position description

Our client, based in Stonehouse, is the leading manufacturer in their field and they are looking for a Customer Service Administrator to join their team on a permanent basis.

This is a critical role within the company as you serve as the "front line" dealing with incoming calls within a very busy customer services department.

Responsibilities:

• Dealing with incoming telephone calls and enquiries
• Seeking answers and resolving customers' queries as quickly and efficiently as possible
• Liaising with internal departments to obtain the necessary answers
• Arranging credit notes
• Organising replacement parts or requesting the return of incorrect products
• Arranging site visits
• Making return calls to customers to inform them of the action taken and informing them that the problem/complaint has been resolved
• Producing daily reports that measure the nature and level of customer complaints
• Arranging delivery of some items on a daily basis

You will need excellent customer service skills, be extremely personable and be able to work well under pressure. The ideal candidate will have previous experience of working within a call centre or telesales environment and have experience dealing with high volumes of calls, complaints management and service calls.

Key Skills:

• Excellent organisational skills
• Have a systematic approach and be able to cope with technical information
• Excellent communication skills, both written and oral
• Self-motivated
• Positive, "can do" attitude

This is a great opportunity for someone who is looking to get their teeth in to a role that is fast paced within a lively, energetic environment.

My client is offering a competitive salary and is looking to interview people immediately! Ideally they would like to get someone started straight away, however, they are happy to wait for the right candidate.

If you are interested, please contact the team today on 01453 829 799 or, alternatively, please send an up to date, Word Document copy of your CV to [email protected] .

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