Customer Coordinator

position details

Ref: ADH-CCA-LE

Salary: £20k - 22.5k per year

Job type: Permanent

Location: Lutterworth, Leicestershire, England

Industry: Customer Service and Call Centres

posted: Friday, 24th

position description

Job Role: Customer Service Coordinator

Job Type: Permanent

Industry: Food/FMCG

Location: Leicestershire

Salary: £20,000 to £22,500 per annum

Purpose

The Customer Co-ordinator willmanage the day to day processing of customer accounts, providing proactive communication to both internal customers & external key customer supply chain contacts on all service-related issues.

KEY ACCOUNTABILITIES & RESPONSIBILITIES

  • Effectively analyse orders, including identifying demand fluctuation.
  • Regular liaison with stock team and bakery schedulers on availability
  • Pro-actively notify customers on order shorts and any other order queries and concerns.
  • Develop effective, collaborative, relationships with customer to agree on their data and support requirements.
  • Active daily management of "promotions" and daily order trackers.
  • Daily management of forecast and pro-active involvement with the Collaborative Supply Manager (CSM) & Demand Planning Executive (DPE) on same.
  • Agree with customer remedial action required for both availability issues and or IWO risk.
  • Investigate 'root cause' reasons for shorts and report that to the customer in detail
  • Build effective relationships with commercial teams, DPE & CSM
  • Understand daily picture on stock issues, particularly with any focus on Own label materials - where relevant
  • Be aware of transport running schedule and ensure effective communications with transport and other internal functions including bakeries.

KNOWLEDGE / QUALIFICATIONS / EXPERIENCE

  • Previous experience in a customer focus/service or supply chain role
  • Knowledge of MRP/ERP Systems

apply for position

agent contact

Job Ref: ADH-CCA-LE

Name: Andrew Haddon

Telephone: 01453 827333

links and resources

contact omegaresource

Providing total recruitment solutions to industry 0800 496 1525

omega social media

looking for specific jobs

filter and search