Account manager

position description

Location:

Nationwide travel will need to work from head office in Gloucestershire 2 days a week

Datum RPO work with finance, operational, management teams and their agency suppliers to ensure that temporary agency usage, cost and reliance is reduced. Our Account Managers are dedicated in supporting their customer to guarantee a high calibre of service and improve performance across a range of factors. We work with clients to tailor a bespoke process and level of support that suits the needs of an organisation.

Industry Sector

Care / Care Homes

Specific Duties

• Carry out a minimum of 3 client site meetings per week
• Minimise and eliminate any out of panel expenditure
• To review, collate and report on spend and penetration levels by client location and identify areas of 'maverick: spend
• Recommend and instigate action plans to reduce and remove maverick spend in consultation with nominated client representatives
• To review panel agency performance
• To identify any agency underperformance against the agreed KPI's and address such matters in consultation with nominated client representatives
• To instigate and agree any additional selection or de-selection of suppliers based on performance and constantly monitor the supplier panel to ensure it is delivering the requirements of the business
• To address any agency underperformance (perceived or otherwise) reported by client
• To meet with nominated client representatives on a monthly basis to report and present management information and project progress
• To personally visit key locations to review supplier performance every month
• To report all findings to nominated client representatives and ensure all agreed actions are completed within agreed timescales
• To report to the Operations Director on a weekly basis on all activities carried out and plans for the following period
• To communicate / escalate any issues of immediate concern to the Operations Director
• To carry out any other duties as required to support the client throughout the process
• To ensure smooth handover to nominated deputy at times of holiday etc.

• To offer support and the sharing of knowledge with colleagues.
• To support the implementation of clients within the agreed project plan timescales
• To maximise all opportunities for cost savings at all times
• To record weekly figures and ensure these are in line with project.

Omega Resource Group Ltd is acting as an Employment Agency in relation to this vacancy.

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