Customer Service Resp

position description

Job title: Customer Service Representative

Employment type: Permanent, Full time

Industry: Oil and Gas/ Administration

Reporting to: Customer Service Manager

Location: Gloucester

Rate: £20,000 per annum

Profile

Our client manufactures products for the oil and gas industry and is a big investor staff and possesses a multinational multicultural environment. Candidates will have the opportunity to work in an international organisation where providing reliable, robust and effective services for clients is paramount. This is a fantastic opportunity to join a company that provides high quality products to their sector.

Job Role

• Customer facing - Order processing, book management, administration of quotes and shipment scheduling between manufacture and customer.
• Performing necessary functions to meet customer requirements on a timely basis.
• Communicating directly with credit and collections, sales, shipping, purchasing, and other necessary departments and associates to ensure effective and timely service to customer.
• Tracking and reporting to customers and sales staff regarding the delivery date, any anticipated delays and conflicting terms and conditions of customer's purchase orders.

Candidate skills & requirements

• Highly organised with project management skills
• Excellent interpersonal skills and negotiation skills.
• Competent in the use of MS application software.

Omega Resource Group Ltd is acting as an Employment Agency in relation to this vacancy.

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