Technical Sales Assistant

position description

The Company

One of the world's leading manufacturer of performance fluid transfer systems Operating in the OEM, automotive, motorcycle, motorsport, defence and specialist industrial sectors. This dynamic private company manufactures in ten facilities globally and supplies customers around the world with a unique combination of design, innovation, reliability and outstanding service. They have a turnover of over £35m and operate globally with manufacturing and distribution operations in the UK, USA, Mexico and Europe, employing more than 300 people worldwide.

The Role

To act as Customer Technical Service Representative in a Global Automotive, Performance and Motorsport Manufacturer of Fluid Transfer Systems and associated products.

Key Responsibilities

The company has a wide range of customer specific requirements within the OEM, performance and motorsport divisions. The applicant is required to support colleagues internally and externally to ensure full customer satisfaction is always achieved to the highest standard. This role requires the candidate to be able to work on their own and as part of a small team to ensure the key objectives within the Performance and Motorsport Department are achieved.

The successful candidate must be able to:-

• Ensure the smooth and timely transfer of customer purchase order requirements onto the internal MRP / ERP system
• Exhibiting at shows - up to five weekends per annum.
• To receive and pro-actively make telephone calls to deliver customer satisfaction, service and technical assistance.
• Sales order processing, from receipt to on time delivery to the customer.
• To support team members on or off-site with project lead information, details and planning.
• To ensure all internal departments are aware of forward and changing customer requirements.
• To ensure internal and external resources have full and complete information to perform effectively.
• Account management assistance - Internal and possible external visits.
• Ensuring changing customer expectations are recorded and administered correctly.
• An apportioned amount of credit return management, data entry and customer query.
• Ensuring compliance to company best practice and professional customer contact and presentation.
• Supporting al colleagues on or off-site as and when required.
• Compile and issue customer quotations, if required.
• Setting up and maintaining new final assembly and sub-assembly part numbers, when required.
• Keep databases up to date with contact details and correspondence.

Performance standards

The ideal candidate will be professional both internally and externally; constantly striving to improve efficiencies within the P&M team

Excellent standards of communication, initiative and relations with all other departments are achieved.

The position holder understands and then carries out plans and objectives agreed with their line manager.

A satisfactory performance is reached to maximise work output.

Reporting to be legible, illuminating, professional and data driven.

Always working towards achieving above and beyond customer expectations internally and externally.

Experience

A minimum of 1 years' experience in a similar role within a manufacturing company.

Education

Good level education in Math's and English.

Work Status

Full time

Travel

This position may require some travel.

Reporting

This person will operationally and functionally report to the P&M Business Unit Manager.

Additional Information.

This role is subject to flexible working hours to suit the commercial requirements of the company. This role may be developed / changed and as and when necessary amended to take into account changes within the organisation in line with the companies goals, objectives and contractual and legal obligations.

Omega Resource Group Ltd is acting as an Employment Agency in relation to this vacancy.

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