Workshop Receptionist

position description

Type of Work: 6 month contract

Working hours: 40 hours per week Monday to Friday

Pay rate: £10.71 per hour

Location: Watford

My client is now seeking to recruit full time receptionist to work in busy reception in engineering company in Watford. The appropriate candidate will be working Monday to Friday 40 hour week initially on a 6 month contract with view to be extended.

Responsibilities:

On customer arrival confirm and record current mileage, customer contact details, Confirm customer requirements including add ons

Record parking bay number and log job on Tech tool if required order any known parts
Check the overnight notes and action jobs

Print the job cards for 2 working days in advance

Carry out check for any outstanding warranty campaigns

Carry out check for any requirements i.e. service kit (tech tool), oil spec, warranty task lines and general parts etc.

Check next day bookings for any additional jobs booked and pre call all customers. Text the customers as a backup later record the time of call made

Carry out 10:30 am check for any no shows, contact Hubs or client to advice of any.

At midday 12.00 start preparing 2PM customer updates

Check for parts deliveries of any pre order parts and if required contact customer to rebook

On arrival of parts verify GRN on TechTool and attach labels and if applicable and store in safe area

Complete daily parts returns, label return parts with a pink label with vehicle registration number details.

Carry out checks every 2 days contracted out jobs with repairer

Completed Credit Card Machine audit weekly

Text customer to confirm ready for collection and physical close job

On collection run through work carried out clear down from TechTool

Direct customer to parking bay (number must be on key tag)

Requirements:
Ability to manage multiple priorities
Driving license
Professional/Discretionary manner both in person and on telephone
Excellent customer service skills
Flexibility in approach to tasks
Able to liaise with staff and visitors at all levels

Good computer skills

If you think this role might be of an interest please forward your CV to [email protected] or contact Marta Kosno 07968727405

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