Customer Service Person

position description

Location: Birmingham Business Park Solihull Parkway and Melton Mobray

Pay rate: £12.30 per hour

Hours: Hours: 37.5 hours per week

Type of role: contract 9 months

3 rotating shifts

07:50 to 18:10 Mon to Fri

08:00 to 13:00 Saturdays ( one every 12th weeks)

One week in 12 there will be a requirement to work a Saturday. When you work Saturday you will work 1 hour less per day and the hours will be made up on the Saturday that week

My client is currently seeking to recruit a Customer Service Person who will be responsible for taking inbound and outbound calls, provision of car rental and event management.

The appropriate candidate should have previous experience of dealing with customers via the telephone and processing their issues. Currently the team take up to 4000 customer calls per week; calls are varied and include Repair/Service bookings, Accident reporting and general customer queries. The role also includes off line work as well as call handling.

You will need to have sufficient workshop/service desk experience to be able to decide if work can be carried out in our workshops or needs to go to an external specialist based on the customers' description of a problem with the vehicle. For this reason the ideal candidate will have previous experience in Dealership Service desk environment in roles such as Assistant Service Manager, Trouble-shooter or Workshop Controller.

If you think that you are appropriate candidate for this position, please do not hesitate email your CV to [email protected].

Omega Resource Group Ltd is acting as an Employment Business in relation to this vacancy.

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