IT Projects/Support Engineer

position description

IT Projects and Support Engineer

Omega Resource Group is a growing entrepreneurial business based in Gloucestershire focused on delivering innovative Staffing and Engineering solutions for clients all over the UK. The group encompasses multiple brands who share the same start-up attitude to delivering best in class service and industry leading technical solutions.

They are currently recruiting an IT Projects & Support Engineer to join their team at their Stonehouse (Gloucestershire)Headquarters.

This is an opportunity to take a lead on new and ongoing IT projects covering a broad area of operations as well as being a critical part of the IT support structure for an innovative Engineering and Recruitment business.

Key responsibilities:

IT Project Management

Manage a wide variety of business critical projects varying from hardware and software upgrades to procurement projects and facility modernisation. You will need to be flexible and able to adapt to a variety of demands, time constraints and budgets. The right candidate will be interested in project type work and have some experience of taking a project from 'cradle to grave' or of spec'ing and building their own hardware.

IT Support

To provide 1st/2nd line IT support to group users over all sites.

Assisting the IT & operations Manager with

• new user setup
• daily maintenance
• building of new PC's, servers and associated hardware
• support of remote users using PPTP VPN's
• Remote Desktop Gateway Services and remote applications.
• IP Telephony
• Network cabling
• Equipment fault finding and repair

IT Development

Continually find new ideas and schemes to increase the company's revenue, company cost saving, company efficiency and customer service levels.

Experience and Skills

Education and Training

• Extensive office based experience in a busy, dynamic environment.
• Strong IT Skills in at least one similar role.

Personal Skills

• A genuine interest in IT and technology in general.
• Personable - able to deal with a wide range of personalities.
• Strong customer service skills.
• Strong verbal and written communication skills.
• High level of numeracy / literacy.
• Common sense.
• The ability to plan and prioritise work load.
• The ability to work under pressure whilst keeping calm.
• The ability to work under own direction as and when required.
• Ability to multitask.
• Ability to pick up and work with new software quickly.
• Knowledge and Skills
• Software & Hardware fault finding skills.
• Experience of networking principals including CAT5 patching & ability to fault find server Hardware & Software.
• Knowledge of Active Directory including Group Policy.
• Good knowledge of Server 2008 R2 and 2012 R2.
• Knowledge of Hyper - V would be desirable.
• Previous use of Exchange 2010 required.
• Previous experience of anti-virus.
• Knowledge of Microsoft Office Suite.
• Previous use of in house CRM system advantageous.
• Previous use of MITEL phone system.
• Experience with terminal servers/ remote desktop connections.
• Remote trouble shooting. Skills (via telephone).
• Previous experience of Windows updates.
• Experience of deploying Windows to machines.
• Previous experience of SQL 2008 R2.
• Knowledge of SAN storage.

Please note that this role requires a full, clean driving license.

Package

This Role comes with a Generous Benefits package, details on application.

For more information please contact Richard Adlam on 01453829793 or on [email protected]

Omega Resource Group Ltd is acting as an Employment Agency in relation to this vacancy.

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