Technical Administrator

position description

Job Title: Technical Administrator

Location: Tetbury

Type: FXD Term Contract - Maternity Cover

The Technical Administrator will be working for a leading engineering business, based in South Gloucestershire, where you will be responsible for administrative and organisational support for the company's Operations team.

This is a full time position - maternity cover, paying a competitive salary and benefits package.

RESPONSIBILITIES

• Tracking all installations from initial order to aftersales
• Logging all new orders and making initial customer contact to arrange survey dates
• Operations team diary management, including optimisation of survey/service/maintenance scheduling
• Maintaining a log of all active projects, including current status for reporting and invoicing purposes
• Ensuring that customer invoices are triggered and tracking customer payment
• Collating engineer timesheets

• Generating MCS and Compliance certificates

• Completing 'simple' models and calculations

• Assisting in RHI applications and Metering Reports

• Administration of all aftersales activities
• Creating and maintaining a customer service agreement log, ensuring annual services are scheduled and renewal reminders are sent to clients
• The first point of contact for customers. Logging all breakdowns, service requests and complaints, ensuring timely customer contact and arranging site visits
• Ensuring that project leaders resolve outstanding queries

• Maintaining a log of engineer activity, ensuring that all labour costs are lodged against projects

• Generating regulatory/statutory paperwork

To be considered for this opportunity you will be able to demonstrate experience with the following:

• Experience in an administration role within an Operations environment

Omega Resource Group Ltd is acting as an Employment Business in relation to this vacancy.

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